Have questions? We're here to help. Find answers to the most common questions about our services.
🛍 Ordering
How can I place an order?
Place your order easily through our app or website [www.cakenook.in]. Pick your favorite shop near your location, browse cakes, flowers, and gifts, add them to your cart, and checkout securely. Fast, simple, and convenient!
Is it possible to arrange a delivery for a particular time?
Indeed! At checkout, you can select the delivery time slot that works best for you (subject to availability).
Will I receive the exact design that is shown in the picture?
We collaborate with actual local florists and bakers. Handcrafted items may have slight variations, but that's part of the charm! The main theme stays the same.
🚚 Delivery
Where do you deliver?
To guarantee freshness and prompt delivery, we deliver within a 7-kilometer radius of our affiliated suppliers.
What happens if the receiver can't be reached?
Our delivery partner will try to contact them. If unreachable, the product may be returned or delivered later, but no refund will be issued.
Do you provide delivery on the same day?
Generally, yes, but make sure to place your purchase before the cutoff time, which is typically two to four hours prior to the delivery time. Certain special products might need to be reserved in advance.
❌ Cancellations
Can I cancel my order?
Sure, but just for the first 15 minutes after placing the order. After that, there is no way to cancel because preparations start.
How can I get my order cancelled?
Log into your Cake Nook account → My Orders → Cancel Order (if within the 15-minute window). Or contact support immediately.
💸 Returns and Refunds
When can I expect to get my money back?
Refunds to your original payment method are processed within 7–10 business days if you qualify.
Which products cannot be refunded?
We don't give refunds for:
The incorrect address was provided.
The unavailability of recipients
Small variations in design
Late complaints (after 2 hours of delivery)
After delivery, is it possible for me to return a cake or flowers?
No. We do not accept refunds because our products are perishable. If something is truly incorrect, however, we will correct it.
👨🍳 Local Sellers & Products
Who manufactures the goods?
Every item is made by certified local vendors, including bakers, florists, and gift makers. The platform and delivery assistance are provided by Cake Nook.
How is product quality ensured?
Only carefully chosen vendors with excellent ratings and frequent inspections are onboarded. Photos of quality problems can be reported within two hours.
🔐 Privacy and Assistance
How is my data protected?
Your personal information is never shared without your permission. For complete information, please refer to our Privacy Policy.
